Responsible Gaming at Golisimo Casino
At Golisimo Casino, we believe that gambling should always be a fun and entertaining experience. For our New Zealand players, responsible gaming is not just a policy — it is a core value that shapes everything we do. We are committed to providing a safe environment where you can enjoy our games while staying in full control of your gambling habits.
Our Commitment to Safe Play in New Zealand
Golisimo Casino takes problem gambling seriously. We actively promote responsible gaming practices and provide a range of tools designed to help New Zealand players manage their activity on our platform. Whether you are a casual player or a regular visitor, these tools are available to everyone at no cost and with no judgment.
Responsible Gaming Tools Available
- Deposit Limits: Set daily, weekly, or monthly deposit limits to keep your spending under control. Once a limit is set, it takes effect immediately and cannot be increased without a cooling-off period.
- Session Time Limits: Decide in advance how long you want to play. Our session timer will notify you when your chosen time is up, helping you avoid losing track of time.
- Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent, so you can make informed decisions.
- Self-Exclusion: If you feel that gambling is affecting your wellbeing, you can temporarily or permanently exclude yourself from Golisimo Casino. We will enforce this decision promptly and with complete respect for your privacy.
- Account Cool-Off: Take a short break of 24 hours, one week, or one month without closing your account permanently.
Recognising Problem Gambling
Problem gambling can affect anyone. Common warning signs include chasing losses, spending more than you can afford, neglecting responsibilities, and feeling anxious or irritable when not gambling. If you recognise any of these signs in yourself or someone close to you, please reach out for help right away.
Support Resources for New Zealanders
New Zealand has excellent support services dedicated to helping people affected by gambling harm. We encourage our players to contact these organisations:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline (0800 654 655): Free, confidential support available 24 hours a day, 7 days a week.
- Gambling Help Online: www.gamblinghelponline.org.nz
Protecting Minors
Golisimo Casino strictly prohibits anyone under the age of 18 from registering or playing on our platform. We verify the age of all players and take swift action to close any account found to belong to a minor. We also encourage parents and guardians to use parental control software to prevent underage access to gambling sites.
Frequently Asked Questions
- How do I set a deposit limit at Golisimo Casino?
- Log in to your account, navigate to the Responsible Gaming section in your account settings, and select your preferred deposit limit. Changes are applied instantly when reducing a limit.
- Can I reverse a self-exclusion?
- A temporary self-exclusion will lift automatically after the selected period. A permanent self-exclusion cannot be reversed. We strongly encourage you to contact our support team before making this decision.
- Is the Gambling Helpline free to call from New Zealand?
- Yes, the number 0800 654 655 is completely free to call from any landline or mobile phone in New Zealand and operates around the clock.
- What if I need help outside of these tools?
- Our dedicated customer support team is available around the clock. You can reach us via live chat or email, and we will always point you towards the right resources and internal tools to keep your gaming experience positive and safe.